About Us:
My client is seeking a talented and results-driven CRM Retention Manager to lead our customer loyalty strategies and drive long-term engagement with our valued clientèle.

Role Overview:
As the CRM Retention Manager, you will be at the forefront of our customer retention initiatives, working to foster lasting relationships with our high-end customer base. You will develop and implement innovative CRM strategies aimed at increasing customer loyalty, improving retention rates, and enhancing the overall customer journey.

Key Responsibilities:

• Develop and execute CRM retention strategies to drive customer engagement and loyalty.
• Leverage data and insights to identify trends, customer behaviours, and opportunities for retention improvement.
• Manage and optimise customer segmentation and lifecycle programs.
• Collaborate cross-functionally with marketing, digital, and customer service teams to ensure cohesive communication and personalised experiences.
• Analyse campaign performance and customer feedback to continuously refine retention strategies.
• Drive initiatives that align with our brand values and premium customer expectations.

What We’re Looking For:

• Proven experience in CRM, customer retention, or loyalty marketing, preferably in the retail or luxury sector.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication skills and a customer-centric approach.
• Experience with CRM platforms and marketing automation tools.
• Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail.

Why Join Us?

• Work with a prestigious high-end retail brand that values innovation and customer experience.
• Competitive salary and benefits package.
• Opportunity to lead impactful projects and make a real difference in our customer retention efforts.
• Hybrid work arrangement for flexibility and work-life balance.