Job description

Disability Services Products Lead, taking forward and driving the continuous improvement agenda across PIP. 

The post holder will help to successfully land change, providing a high calibre service in a fast-paced and constantly changing environment.

Requirements of the role

• Develop sound working relationships, engage and collaborate with key stakeholders, co-ordinate, facilitate and lead the development and progress of options and solutions Passion and experience working within a compliance, continuous improvement and Service Assurance role.
• Lead, develop and improve the Fraud agenda across Disability Services.
• Well-developed planning and organisation skills, often working to very tight deadlines; the ability to prioritise and work under your own initiative with very limited support.
• Draft succinct, comprehensive, well-informed communications products to a high quality with clearly defined options and well thought out recommendations for consideration by senior management you will need to be able to do this work independently.
• Leading and facilitating meetings and workshops to drive the quality, compliance and continuous improvement agenda.
• A good understanding and working knowledge of Microsoft Outlook, Word, Excel and PowerPoint.
• Excellent drafting/briefing skills and strong verbal communication skills with the ability to confidently deliver messages and lead in-person and virtual meetings.
• Be a team player, capable of working as a part of a wider team and alone with minimum supervision. Ability to influence and work collaboratively with colleagues outside of own team.

Person specification

Essential Criteria:

• You have strong leadership skills, with experience of leading groups of people in ever changing circumstances to deliver excellent customer service, at pace. (Lead criteria) 
•  You have experience and the ability to communicate with clarity, conviction and enthusiasm with colleagues, partners and stakeholders. 
• You have experience and knowledge of leading diverse teams through effective coaching and mentoring to improve service delivery.
• You will have the ability to understand and lead change, inspiring and obtaining commitment from colleagues by encouraging discussion, innovation and ideas in support of long-term organisational vision.  
• You can build trusting relationships with colleagues and a range of stakeholders, through effective working relationships with contracted, non-contracted and delivery partners outside of your organisation to achieve business outcomes through collaboration and innovative ways of working. 

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Managing a Quality Service
• Making Effective Decisions
• Communicating and Influencing